Frequently Asked Questions
We get quite a few questions here at Door County Coffee - on a lot of different subjects from how we flavor coffees, to proper storage techniques and more. Here are the answers to the few of the most common requests that we hope you will find helpful. Or if you have question that is not answered here, simply click CONTACT US at the bottom of our web page and we will do our best to answer whatever is on your mind!
QUESTIONS ABOUT YOUR ORDER
Can I change an online order already placed?
To ship your freshly roasted coffee as soon as possible, we begin processing your order immediately after it is placed. This means that it is not possible to make any changes once you have completed your checkout and received an order confirmation. You can elect to place another separate order for any additional items that you would like. If you would like to cancel your order entirely, please contact us at email@example.com or 1-800-856-6613. We will make every effort to cancel your order if it has not already been processed.
Can I cancel my order?
To ship your freshly roasted coffee as soon as possible, we begin processing your order immediately after it is placed. If you would like to cancel your order, please contact us at firstname.lastname@example.org or call toll free 1-800-856-6613. We will make every effort to cancel your order if it has not already been processed.
Returns & Refunds
We truly do appreciate your business and always want you to be completely satisfied. While we are sorry if something about your order may not have met your expectations, we look forward to helping to turn that around and making your Door County Coffee experience a great one. Please contact us at email@example.com or 1-800-856-6613 and our customer service team will be more than happy to help you resolve your concerns.
Real people answer the phones Monday – Friday between the hours of 8:00am – 4:30pm CST. Our offices are closed on Saturday and Sunday. If you are calling after hours, on holidays or on weekends, please leave a message and we will contact you on the next business day.
What is the best way to store Door County Coffee to keep it fresh?
You are a smart coffee drinker to be asking this question! Storing your coffee properly is essential to keeping it at its maximum peak flavor so each and every cup you enjoy is just as good as the first. Air, heat and light are the three main factors that will affect the freshness of coffee, so keeping it away from all three as much as possible is the key. Storing coffee in an airtight container in the freezer is the most ideal scenario, but an airtight container on your kitchen counter will also keep coffee fresh for quite some time. Of course, coffee will never really expire, but as time passes, if not stored correctly, coffee can lose the great taste you are hoping for.
What size bags of coffee are available for purchase?
Door County Coffee is available in many sizes for your drinking pleasure.
• Single Serve Cups - Single Serve Cup for Keurig Brewers® make a perfect cup and our best-selling coffees are currently available in this convenient size.
• 1.5oz Full-Pot Bags - For those who like the convenience of having the ground coffee all measured out to brew a perfect pot.
• 8oz or 10oz Bags - Ideal if you would like a little more coffee on hand (available in both wholebean and ground).
• 5 lb Bags - If you drink as much coffee as we do, the 5 lb bag is the ideal way to stock up on your favorite flavors in either whole bean or ground.
• All coffees are also available by the pound in our Cafe and Gift Store in Door County.
INGREDIENTS & NUTRITIONAL INFORMATION
I have a special diet. What nutritional information is available for Door County Coffee?
No matter what the diet, Door County Coffee should not interfere! You will be happy to hear that all of our coffees contain 0 grams of sugar, fat, and carbs per 6oz serving!! Yes, even the deliciously amazing sounding flavors like Chocolate Caramel Truffle have 0 g of sugar! Drink Up!
How does the flavoring process work for flavored coffees?
Right after the coffee is roasted, while the beans are still warm to absorb the flavors, the beans are blended artfully with the best coffee flavorings in the industry.
What is your process for De-caffeinating your Decaf coffees?
The majority of our Door County Coffee is decaffeinated using the European Process which includes the following steps.
• European Process: Raw beans are soaked in water and the water is then treated with small traces of methyl chloride which removes the caffeine and leaves the flavor. The caffeine-free water is then reintroduced to the coffee. By the time the beans are roasted to almost 500 degrees, ground and brewed to almost 210 degrees, you cannot detect ANY trace of the chemical as the chemical burns off at just 140 degrees
Once the processes are complete, all of our coffees are approximately 98% caffeine free.
What makes Door County Coffee Special?
We are a small, family-owned business, roasting coffee the old-fashioned way - in small batches to exacting specifications. Founded in 1993, our mission has always been to produce the best-tasting, highest quality coffee and deliver it to our customers with an unsurpassed level of customer service. To accomplish that, we use only Specialty Class 1 Arabica coffee beans, which are the top 2% of what is grown in the world! Combine that with our superior roasting technology - which we believe is the best in the industry - and you get a wonderfully even, perfect roast each and every time. As you can see, our passion is quality. We know we'll never be the biggest, but we believe we can be the best. Every one of our employees feels the same way too! No matter what their position in the company, they know they influence our product. We all want to make absolutely sure you are satisfied and do our best each and every day to make it so!